NATIONAL COUNCIL OF SOCIAL SECURITY MANAGEMENT ASSOCIATIONS
National Council of
Social Security Management Associations
Monday, March 21, 2016
In the September 2015 issue of FrontLine, our “Resolution Roundup” article addressing LIs and RZs contained a mistake regarding DOWR categories. When discussing the category “SSI change”, we had stated it was DOWR category 24. This was incorrect, as “SSI change” is DOWR category 51. We apologize for the error and are including the corrected excerpt below:
• When your technicians report working on an LI, please make sure it is only reported as category 11 if we are still permitted to clear LIs. If we are not permitted to clear LIs, it should be reported as category 51. Excessive reporting of LIs when we are not clearing them will result in vastly inflated DOWR times for LIs.